AI & AUTOMATION
The lead that gets answered first usually gets the job.
You are already paying for the leads. The question is what happens in the ninety seconds after one arrives — and for most service businesses, the honest answer is nothing, because everyone is out doing the work.
TL;DR
We build the part that never clocks out: AI answering the phone, instant text-back on missed calls, replies to every lead in seconds, follow-up that keeps working cold leads, and review requests that fire on won jobs. It runs whether anyone is watching, which is the entire point.
Part of AI & Automation
WHAT CHANGES
The outcomes this is accountable for.
Leads get answered at 9pm on a Sunday
The system does not keep your hours. After-hours and weekend leads get a real response and a way to book.
Missed calls stop being lost jobs
A missed call becomes a text conversation instead of a voicemail the customer never leaves.
Follow-up stops depending on memory
Quotes get chased, old leads get worked, and reviews get requested — without anyone remembering to do it.
WHAT’S INCLUDED
The pieces, and what each one does.
Fast replies
Respond in seconds, automatically, to every lead from every source.
- Website forms, ad leads, Google Business Profile messages, and chat all trigger an instant reply
- Text and email inside seconds, written in your voice and approved by you
- Routing to the person who can actually book the job, with escalation if they do not pick it up
- The lead is in the app before the first message sends, so nothing depends on a person seeing a notification
- Research on lead response is unambiguous: the Lead Response Management Study found the window to reach a new lead is about five minutes, and Harvard Business Review found firms are seven times likelier to qualify a lead when they respond within an hour
HOW IT GOES
What actually happens, and when.
- Week 1Map the real lead flow — every source, every current handoff, every gap
- Week 2Fast replies and missed-call text-back live. These start recovering jobs immediately
- Weeks 3–4AI agents trained and deployed, nurture and review engine built
- Weeks 5–6Custom workflows, escalation rules, and reporting wired up
- OngoingWeekly tuning on scripts, timing, and routing based on what conversations show
What you get depends on your plan: Base Camp, Summit or Peak. See pricing.
BEFORE YOU ASK
Frequently asked.
Lead capture and nurture workflows, AI receptionists and chat agents, review engines, internal alerting, automated reporting, connections to the app, and bespoke API-driven workflows. If it is repeatable and it currently depends on someone remembering, it is a candidate.
One connected platform we set up and manage under your brand — the app for your leads and jobs, pipeline, calendars, email and SMS, reputation, and reporting in a single place. If you already run on HubSpot, Pipedrive, or a custom stack, we work with that too.
We do not pretend otherwise, and we do not recommend trying. The agent identifies itself appropriately, handles the parts it is genuinely good at — answering, qualifying, booking — and hands to a person the moment the conversation needs one.
Yes. It reads your real calendar availability, respects buffers and service durations, and books directly. Handoff to a human is one step away at any point in the conversation.
Monthly. Automation comes with every plan — Base Camp, Summit, and Peak — and we run it, tune it, and keep it current, because the tuning is where most of the value is. If you only want the app, the Peak tools are free to use on your own. Plans have a 6-month minimum, then go month to month with 30 days' notice.
Yes, and it matters more than the build. Scripts need adjusting as you see real conversations, timing needs tuning, and the underlying technology changes every quarter. That is part of every plan.
WORKS WITH
AI Phone Answering
For most service businesses the phone is still the highest-intent channel and the worst-handled one. Someone calls while the crew is on site, it rings out, and by the time anyone listens to the voicemail the homeowner has already booked with whoever picked up.
ExploreThe App for Leads & Jobs
Most service businesses run on a spreadsheet, a shared inbox, two calendars, and someone's personal phone. Nothing is connected, nobody owns the whole picture, and leads fall through the seams between them.
ExploreEmail & Text Marketing
You have spent years and real money acquiring customers. Most service businesses then never contact them again. Meanwhile they pay for new clicks to reach people who do not know them yet.
Explore
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